UBA’s LEO continues to evolve and remains the smartest banking chatbot


Tuesday, September 28, 2021 / 6.30 p.m. / By UBA / Image Header Credit: UBA

Pan-African financial institution, United Bank for Africa (UBA) Plc, has captured the hearts of its customers over the past three years with its artificial intelligence chat bot, LEO, which turned out to be the most formidable artificial intelligence chat bot to date; serving a growing number of customers who now have less transaction hassle to worry about.

Leo is an AI chatbot for banking services currently available on Facebook Messenger, WhatsApp, APeripheral and is about to launch soon on other social media platforms.

Birth Jan. 11, 2018, with a firm desire to prioritize its customers and place the bank at the heart of disruptive technologies that will transform the experience of valued customers, UBA has done just that with a million users becoming addicted less than three months after the creation of its LEO.

Three years later, and withmore 3 million customers and more, the L of UBAEO, a without a doubt,to stayed Nigeria’s smartest banking chatbot due to its speed and quick learning intelligence and has continued to evolve with a lot to offer its many clients. While others financial institutions still trying to find their feet when it comes to AI, UBA’s LOE has become a huge success as AI continues to solidify its successes and accolades by winning multiple awards over time.

The chat bot continues to benefit from a periodic and systematic upgrade with a particular focus on improved advancements and unique specialized features who clearly won the chatbot on 3 million users.

UBA Managing Director / Group Managing Director, UBA, Mr. Kennedy Uzoka, asserted that UBA clients indeed agree that LEO is one of the bank’s biggest investments in cutting-edge technology and constantly changed the face of banking in the mainland.

UBA’s vision has always been and will remaina domineering force inThe digital banking space in Africa. Our determination is to provide an unparalleled experience across all channels. We are a technology-driven institution with extensive knowledge in the business we do and LOE, being a proven, reliable and intelligent personality, replicated on WhatsApp the success he recorded on the Facebook Messenger platform where he started his journey and later on the IOS platform (iPhone Operating System). It is a solution that is from the customer’s point of view, easy to use by anyone, regardless of demographics. LEO is always ready and waiting to help with any form of banking service“Uzoka said.

As an application that has been around for over nine years, reaching over 1.5 billion people in over 180 countries, WhatsApp has become very essential in the lifestyle and that is why UBA saw the need to include LEO services in this very important application and the premium private chat platform ensured that there would be no spam messages, as the development is to enable companies to serve their customers with useful information“said the GMD,

Uzoka explained that LEOis already present in more than 20 African countries and in three languagesand has a number of rich and robust features intended to mesmerize existing and potential customers with extremely fast and secure services, as all transactions and requests are end-to-end encrypted.

LEO has the ability to do a wide range of things including transferring funds, reloading calling card, checking account balance, retrieving bank statements, instant account openings for new customers, statement at embassy / other banks / microfinance, purchase of airtime / data, payment of bills (LCC, PHCN, cable TV), effectively helping to save and limit expenses.

The AI ​​chatbot is also increasing remarkable innovative features that allow customers to do banking services – Request / stop / confirm checks, block card, record and track complaints, ATM / branch locator, freeze accounts and check weather, etc. Other features include resolution of customer service complaints, new account linking, flight payment, prepaid card financing and linking, travel notification, Wakanow services and Dubai Visa service.

The GMD pointed out that,customers who have signed up with LEO is more than delighted with his experience and credit it to automatically extract account details without hassles, adding that “Testimonials abound on how It is generally easier to use LEO compared to its counterparts. For example, LEO automatically detects account numbers through a customer’s WhatsApp mobile number and goes ahead to help customers seamlessly check their account balance hasas well as recharge airtime.

View of cclients note that LEO is friendlier, more human, and it feels like you’re talking to an experienced customer service / fulfillment rep. The Bot also allows customers To
easily file and process complaints with adequate and timely feedback.

UBA provides banking services to more than twenty-five million customers, in more than 1,000 business offices and customer contact points, in 20 African countries. With a presence in the United States of America, UK and France, UBA connects people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.

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Michael J. Birnbaum

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