Access Bank launches an awareness campaign to fight e-banking fraud –


As part of its continued commitment to educate and protect customers from online banking fraud, Africa’s largest retail bank, Access Bank Plc, has launched an awareness campaign to raise awareness among customers of the measures they can take to protect themselves.

The campaign, whose theme is ‘Banks Don’t Ask’, focuses on three key activities that are behind most incidents of fraud in Nigeria, phishing, SIM card fraud, counter fraud machines and point-of-sale fraud.

From all indications, the rates of phishing, SIM card fraud, ATM fraud and point-of-sale fraud in the country have tripled in recent years. In addition, the sophistication with which these activities are carried out has evolved, making unsuspecting customers very susceptible to these criminal activities.

Victor Etuokwu, ED Retail Banking said, “In recent years there has been a significant increase in the rate of internet and technology fraud”. Entitled “We want to make sure our customers are not only protected, but that they are also aware of the tactics employed by scammers.” Access Bank will never ask for personal banking information such as your 16-digit card number, password, PIN, BVN, CVV or one-time password (OTP). Thus, clients are also advised never to share this information with anyone, even if they claim to belong to the Bank ”.

To report suspicious activity (phone calls, emails, or text messages), customers can call Access Bank on 01-2712005 or send mail to [email protected]. To prevent SIM card fraud in the event of lost or stolen devices, customers can simply * 901 * 911 # from any phone to deactivate their USSD profile.


Michael J. Birnbaum

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